The questions people actually ask

One system covering sales, purchasing, stock, accounting, CRM, HR and payroll, with Egyptian and Saudi e-invoicing built in. It runs in your browser, with a separate database per customer, and works in Arabic and English throughout — including printed documents.

Businesses with somewhere between five and a few hundred people, where more than one person needs the same numbers and a spreadsheet has started to disagree with itself.

It grows with you. Each plan sets the users, branches and warehouses you get, so you start at the size you are today and move up a plan as you add people and locations.

Cloud, on a subdomain of your choosing, with a separate database for your company. An on-premise arrangement is possible on the Custom plan; it is a conversation rather than a checkbox.

Your data stays safe in the cloud, and the work most exposed to a weak connection is built to carry on.

The mobile apps queue a punch or a field visit taken with no signal and sync it later, recorded at the time it was taken rather than the time it arrived. And e-invoicing separates signing from submission, so an outage at the tax authority queues documents instead of stopping a till.

The web application runs in the browser over your internet connection, so a backup line or a mobile hotspot keeps desk work moving through an outage.

Per workspace, by plan, monthly or annually. The plan sets how many users, branches and warehouses you get and which modules are switched on. Every plan includes the accounting core — what changes is scale and the specialist modules.

No. Each plan includes a number of users, and you pay for the plan rather than per seat. If you outgrow the count, you move up a plan — which is usually cheaper than per-seat pricing at the point where it matters.

Yes, and the saving shown on the pricing page is calculated from the two prices actually configured rather than written into the copy — so it cannot drift away from what you are charged.

Not within a paid period. A change at renewal is announced before it takes effect, and an annual subscription holds its price for the full year.

A working setup takes days rather than months: a chart of accounts, your items, your customers and suppliers, opening balances, and the people who will use it.

What takes longer is the part nobody quotes for — agreeing what a number means. If two people currently calculate margin differently, the system will force that conversation. Having it early is cheaper than having it in month three.

Yes. Items, customers, suppliers, opening balances and stock quantities import from spreadsheets, and the importer reports per-row reasons rather than a count of failures — so you fix the four rows that are wrong instead of hunting through four hundred.

Historic transactions are a different question. Most businesses bring in balances as at a cutover date and leave the detail in the old system, because reconstructing three years of journals is expensive and rarely gets used.

Sessions by role rather than one long tour: the person issuing invoices does not need the payroll screens. There is also a bilingual knowledge base, and in-app help panels on the screens where the rules are genuinely intricate, such as payroll.

No. Price lists, approval chains, custom fields on customers and leads, permission groups, report layouts and the chart of accounts are all screens. A developer is needed for an integration with another system, not for configuration.

Yes, for Egypt (ETA) and Saudi Arabia (ZATCA Phase 2), from one set of screens.

The part worth asking about is what happens when the authority is unreachable. Signing and numbering are local and ordered; submission is separate and networked. So an outage queues documents instead of stopping a till, and a rejected document never consumes a number from your sequence.

Yes, with per-line tax amounts and taxable amounts rather than a tax total bolted on at the end, which is what the authorities require.

One setting is worth knowing about: a whole-invoice discount can be applied before or after tax. Applied after, it does not reduce the taxable base — which overstates VAT and is incompatible with ZATCA. New workspaces on the Saudi regime are set to pre-tax for that reason.

Yes, from the Professional plan: an audit trail on every change, with the user, the time, and the before and after values. A posted document is corrected with a correcting entry rather than edited in place, which is the distinction an auditor is actually asking about.

Yes, at any time and without asking. Every list exports, and a full database export is available on request. Ask for one during the trial: it is the cheapest way to find out whether you could ever leave.

In the cloud, in a database that belongs to your company alone, backed up daily. If your sector or your procurement policy sets a data-residency requirement, tell us where the data must be held. The Custom plan also covers installing the system on your own server.

Yes, and the test is not the menus — it is a printed invoice, a customer statement, and a report containing a long Arabic name next to a number.

Arabic is the default language, not a translation layer added afterwards. PDFs are generated with a font that shapes Arabic correctly, and numbers and document codes stay left-to-right inside right-to-left text, which is where most systems break.

Email support on every plan, priority support from Enterprise, and a named contact on Custom. The bilingual Help Center is open to everyone and does not require a ticket.

Yes, in the form that serves you best. A need that is genuinely general — a field, a rule, a report — becomes configuration in the product, so it stays supported through every update.

A need that is specific to your business is quoted as a project, with the scope agreed before work starts.

We deploy them; you do not install anything. Changes that affect how a screen is used are announced rather than discovered, and nothing that alters an accounting rule ships without being described first.