Employee self-service app
Issues and RFIs on site
Raise an issue, a request for information or a site instruction from the phone, with the date you need an answer by, then record the answer and close it once nothing more is needed.
3 min readLast updated
In this article
Issues & RFIs is the project's issue log on your phone: what is in the way on site, the questions you send to the designer, and the instructions given on site. It is the same log the office keeps on the project's web page, so an issue you raise here reaches the project team at once.
Before you start
You need the latest version of the app. Open Profile › Site, choose the project, and select Issues & RFIs.
Anyone who can see the project can read the log. Raising, answering and closing issues needs the permission to manage project issues. Without it the list is read-only.
The log needs a connection. Unlike punch items or material issues, an issue is not kept on the phone while there is no signal, so raise it once you are back online.
Read the log
The list opens on Open, which shows the issues still open and those already Answered. Select Closed to see the ones that are finished.
Each issue shows its number and title, its type (Issue, RFI or Site instruction), its owner when it has one, the date its answer is Due, and its description. An issue whose date has passed is marked Overdue. Once someone records the answer, it appears under the description as Answer: followed by the text.
Raise an issue
Select New issue.
Choose the Type: Issue for something that stops or slows the work, RFI for a question to the designer or the consultant, or Site instruction for an instruction you received on site.
Enter the Title and, if useful, a Description.
Pick the date in Answer needed by, so the team knows when the answer is late.
Select Save. The app confirms "Issue saved." and the issue is listed as Open.
Record the answer and close the issue
Tap an issue that is not closed to act on it:
Answer (on an open issue): write the answer you received. The issue moves to Answered.
Close: closing means nothing more is needed. You can add or correct the answer in the same step.
A closed issue cannot be changed from the phone. If the problem comes back, raise a new issue.
Common questions
Who sees the issues I raise? Everyone who can see the project, on the web and in the app. The office follows the log, its owners and its due dates from the project's page. See Site issues, instructions, RFIs and site logs.
Where do I record a defect in the installed work? As a punch item, not an issue. Punch items have their own screen in the site tools. See Site tools in the employee app.
The screen says "This is not available for your company yet." Your company's plan or server does not include the issue log yet. Ask your administrator.