The billing portal on the website

The billing portal is your company's billing account on the Rocket ERP website. It brings together every workspace your company has, with all their invoices and payments, and the company and tax details printed on the invoices. You do not sign in to any workspace to use it, so it works even when a workspace is suspended or you cannot sign in to it.

Who can use it

• The e-mail address of your billing account: the one used to sign up, or your company's contact address with Rocket ERP.

• Every workspace owner or Billing Admin who has opened the portal once from the Subscription page.

There is no password and no separate registration: you sign in with a link.

Open it from the app

1. In the workspace, open Administration › System › Subscription.

2. Select Open billing portal.

The portal opens in a new tab, already signed in. The link behind the button works only once and only for a moment, so it is never worth copying.

Open it from the website

1. Go to rocketerp.net/account.

2. Enter the e-mail address of your billing account and select Send me a sign-in link.

3. Open the e-mail and select the link. It works once and expires after 15 minutes.

The page always answers Check your e-mail, whether or not the address belongs to a billing account, so it never reveals who our customers are. If no e-mail arrives, check that you used the right address, or ask the workspace owner. If a link has expired or was already used, select Ask for a new link.

What you find there

• Overview: Your workspaces, each with its plan, state, billing period and dates (trial end, period end, and when it becomes read-only or is suspended), how many invoices are open, Pay for next period and Open workspace.

• Invoices: every invoice of every workspace, filtered by Workspace if you wish, with its status and the PDF (Arabic) and PDF (English) downloads. Open an invoice to see its items, VAT and payments, and to pay it.

• Company details: company name, tax registration number, commercial registration, billing e-mail, phone, address and the language of invoices and billing e-mails. Changes apply to the invoices issued after you save. Country and billing currency decide the VAT and the ways to pay, so they cannot be changed here; contact us if they need to change.

Pay from the portal

1. Open the invoice from Invoices, or select Pay for next period on a workspace.

2. Under Pay this invoice, choose how to pay.

3. Card: select the pay button, pay on the provider's secure page and come back to Payment result.

4. Bank transfer or InstaPay: copy the bank details or the InstaPay address and the Payment reference, use Download pro forma if you need one, make the transfer, then attach the receipt under Send your transfer receipt and select Send receipt.

Transfers are reviewed, usually within one working day, exactly as when you pay from the app. Paying a suspended or read-only workspace's invoice restores its access as soon as the payment is confirmed.

Your session

Your sign-in lasts for the browser tab you opened. It ends when you select Sign out, when you close the tab, or after 12 hours without activity. Then sign in again with a new link.

Common questions

Can my accountant use the portal without a workspace account? The portal is for the billing account's address and for the owners and Billing Admins of your workspaces. To use another address, contact Rocket ERP support.

Why don't I see one of our workspaces? Each workspace belongs to one billing account. If it is billed to a different account, sign in with that account's address.