Pay your subscription by card, bank transfer or InstaPay

You pay your subscription from the Subscription page, or from the billing portal, in your billing account's currency. Depending on that currency you can pay by card on the payment provider's secure page, or by bank transfer or InstaPay and upload the receipt. Only the workspace owner and Billing Admins can pay.

Before you start

• There is an amount due: an invoice under Amount due, or the next period, which you can pay in advance with Pay for the next period. A renewal invoice appears there about a week before the period ends.

• The payment methods depend on your currency. If none is available, the dialog says so; contact Rocket ERP support to settle the amount.

Pay by card

1. Open Administration › System › Subscription and select Pay now, on the plan card or next to the invoice under Amount due.

2. If more than one method is offered, the Pay this invoice dialog opens. Choose the card under Payment method, then select Pay by card. If card is the only method, you go straight to the payment page.

3. Pay on the provider's secure page. It may also offer other ways the provider supports, such as a mobile wallet.

4. You come back to a page that confirms the payment. Payment received means your subscription is up to date.

If the page says Still waiting for confirmation, do not pay again: the subscription updates as soon as the provider confirms. The payment did not go through means nothing was charged; select Try again or use another card.

Pay by bank transfer or InstaPay

1. Select Pay now, then in Pay this invoice choose bank transfer or InstaPay under Payment method.

2. Copy the details shown: the bank account (bank, account name, IBAN, SWIFT, account number) or the InstaPay address, the Amount to transfer and the Transfer reference.

3. If your bank or finance team needs a document, select Download pro forma. The pro forma invoice shows the amount, the bank details and the reference.

4. Make the transfer, and write the transfer reference in its details so the payment can be matched.

5. Under Upload the transfer receipt, choose the Receipt file (PDF, JPG, PNG or WEBP, up to 5 MB). Add Your transfer reference (optional) from your bank and a Note (optional) if useful, then select Submit receipt.

6. The dialog shows Received. The payment is confirmed after review, usually within one working day.

After the review

• Approved: the invoice is paid and your subscription is updated, exactly as after a card payment.

• Not accepted: the dialog shows the reason, for example "Your last transfer was not accepted: the amount does not match". Upload a new receipt.

• One receipt per invoice can wait for review at a time. Until it is reviewed, the invoice shows Awaiting review.

• If less than the amount due arrives, the payment is recorded and the rest stays due.

Tax invoices and VAT

• An amount due is not yet a tax invoice. The tax invoice is issued when it is paid, and only then gets its number, so the numbers run without gaps. Download it from Invoices as a PDF in English or Arabic.

• VAT follows your billing currency: each currency has its own rate, and its prices either include VAT or have it added. The price shows which, for example "+ VAT 14%" or "incl. VAT 15%", and each invoice shows the subtotal, the VAT and the total.

• The invoice carries the company name and tax registration number of your billing account. Check them in the billing portal's Company details before you pay.

Common questions

Is my card charged automatically each period? No. No card is stored. Each period you receive an invoice and pay it yourself.

Can I pay before the due date? Yes. Use Pay for the next period. Your current period is extended, not cut short.