Your subscription
Paying for Rocket ERP, step by step: from signup to renewal
The whole payment journey in order, from prices and the free trial to the first invoice, card, bank transfer or InstaPay, tax invoices, renewals, plan changes and late payments, with every e-mail and notice you receive.
5 min readLast updated
In this article
This guide follows your subscription from the day you sign up to each renewal, in the order things happen. Each step links to the article with the full details.
Before you start
Who pays: the workspace owner and users whose group has the Billing Admin permission, from the workspace's Subscription page, or anyone with the billing account's e-mail, from the billing portal.
Your currency: every invoice is in the currency chosen at signup, with its VAT. It also decides how you can pay: in Egyptian pounds by card, bank transfer or InstaPay; in Saudi riyals by card or bank transfer.
Nothing is charged automatically. No card is stored: each period you receive an invoice and pay it yourself.
1. Choose a plan and sign up
On the pricing page, compare the plans in your currency, monthly or annual.
Sign up at /start and choose Start a free trial or Pay now and start.
A trial starts after you confirm your e-mail. Pay now takes you to the card payment page, and the workspace is created as soon as the payment is confirmed.
When the workspace is ready, we e-mail you a link to choose your password.
Details: Sign up on the website.
2. Before the trial or the period ends
From 7 days before the end, a banner in the workspace counts down the days. We also send reminders 7, 3 and 1 day before.
About a week before a trial or a paid period ends, the invoice for the next period appears under Amount due on the Subscription page, and you receive Invoice ready.
You can pay earlier: when nothing is due yet, select Pay for the next period.
3. Pay the amount due
Open Administration › System › Subscription and select Pay now.
Choose how to pay:
Card: pay on the payment provider's secure page. You come back to a page that says Payment received, Still waiting for confirmation (do not pay again) or The payment did not go through (nothing was charged).
Bank transfer or InstaPay: copy the account details, the amount and the Transfer reference, download the pro forma if you need it, make the transfer with the reference in its details, then upload the receipt.
Details: Pay your subscription.
4. The review of a transfer
A card payment is confirmed in seconds. A transfer is checked by our team, usually within one working day; until then the invoice shows Awaiting review.
Approved: you receive Payment received, exactly as after a card payment.
Not accepted: you receive We could not confirm your transfer with the reason. Upload a new receipt or pay by card.
5. Your tax invoice
The amount due becomes a tax invoice, with its number, when it is paid. Download it as a PDF in Arabic or English from Invoices on the Subscription page or in the billing portal. The Payment received e-mail quotes its number. Check your company name and tax registration number in the portal's Company details before you pay, because they are printed on it.
6. Every period after that
The cycle repeats: reminder, renewal invoice, payment, tax invoice. Paying early never shortens your period: the new one starts when the current one ends.
7. Change plan or add users
An upgrade or an add-on raises an invoice for the rest of the current period only, and starts as soon as it is paid. A downgrade costs nothing now and takes effect at the end of the period. Details: Your Subscription page.
8. If a payment is late
The workspace keeps full access for a few days, then becomes read-only, then is suspended. You receive a notice at each step, and the banner shows the dates. Your data is never deleted, and paying the open invoice restores full access at once. Details: Subscription status.
The e-mails and notices you receive
The e-mails go to your billing account's address, in its language, with a button to the billing portal. The owner and Billing Admins also see each one in the workspace's notifications, which open the Subscription page. They are never held back by your plan's monthly message allowance.
Notice | When |
|---|---|
Your free trial ends / Your subscription ends | 7, 3 and 1 day before the end |
Invoice ready | The invoice for the next period is issued, about a week before the end |
Payment received | A card payment or a transfer is confirmed |
Your payment did not go through | A card payment failed |
We could not confirm your transfer | A transfer was not accepted |
Your subscription payment is overdue, Last days of full access, Your workspace is read-only, Your workspace is suspended | Each step of a late payment |
Your subscription has ended | A cancelled subscription reached its end date |
Common questions
I paid twice by mistake, or I need a refund. Contact Rocket ERP support with the invoice number. Refunds are made by our team.
Can my accountant pay without a workspace account? Yes, from the billing portal, if they use the billing account's e-mail address.