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Subscription status and what happens when a payment is late
What trial, active, payment overdue, grace period, read-only, suspended and cancelled mean for everyone in the workspace, the banners you see, and how paying restores access at once.
3 min readLast updated
In this article
Every workspace's subscription has a state. While it is paid, everyone works as usual. When a payment is late, the workspace keeps full access for a while, then becomes read-only, and is suspended only after that. Your data is never deleted, and paying the amount due restores full access for everyone at once.
The states
The durations below are the usual ones. Rocket ERP may set different ones, so always go by the dates shown in the banner and on the Subscription page.
State | When | What people can do |
|---|---|---|
Trial | From signup, for the plan's trial days | Everything |
Active | The current period is paid | Everything |
Payment overdue | The trial or the period ended unpaid: the first 3 days | Everything |
Grace period | The next 7 days | Everything, with a warning |
Read-only | The next 14 days | View, but not change |
Suspended | After that | Only the owner and Billing Admins sign in, and only to pay |
Cancelled | A cancelled subscription has reached its end date | As suspended |
Read-only
Everyone can still sign in, open screens, search, print and run reports, but nothing can be created, changed or deleted. Saving shows a message that the workspace is read-only because its subscription is overdue. These keep working:
signing in and out, and changing your password;
the notifications inbox;
the Subscription page, for the owner and Billing Admins.
The mobile apps follow the same rules.
Suspended and cancelled
All data is kept exactly as it was.
The workspace owner and Billing Admins can still sign in. They see This workspace is suspended and can reach only the Subscription page, to pay. They can also pay from the billing portal without signing in.
Everyone else is refused at sign-in with This workspace is suspended. Contact your workspace administrator.
A cancelled subscription comes back the same way: pay for a new period.
The banners
A banner at the top of every screen tells people where things stand:
Trial or period ending: from 7 days before the end, for example "Your trial ends in 3 days." It can be dismissed.
Payment overdue: "Payment is overdue. Full access continues until" a date.
Grace period: "Payment is overdue. The workspace becomes read-only on" a date.
Read-only: "The workspace is read-only: you can view but not change data. It will be suspended on" a date.
The owner and Billing Admins also see what to do, such as Pay now to keep full access, and a Manage subscription link to the Subscription page. Everyone else sees Contact your workspace administrator. The banner never shows prices.
Restore access
Open Administration › System › Subscription, or select Manage subscription in the banner.
Select Pay now and pay the amount due.
As soon as the payment is confirmed (a card in seconds, a bank transfer when it is approved) the subscription is Active again and everyone has full access. Users who were refused can sign in again; others may need to reload the page.
A new period starts on the day you pay, or at the end of the current period if that is later.
Common questions
Is anything deleted while the workspace is suspended? No. Billing never deletes data, whatever the state.
Why did I get the read-only message when I tried to save? The subscription is overdue. Tell the workspace owner, or pay if you are a Billing Admin.
Does a trial turn into a paid plan on its own? No. Pay before the trial ends to continue without interruption; otherwise the workspace follows the overdue steps above.