Sign in, sign out and reset a forgotten password

Every company on Rocket ERP has its own web address. The first part of that address identifies your company's workspace, so you never type a company code: you open your company's address and sign in with your own email and password.

Before you start

• Your administrator creates your user and gives you three things: the web address of your workspace, the email you sign in with and a first password. See Add and manage users.

• Use a current version of Chrome, Edge, Firefox or Safari.

Sign in

1. Open your company's web address. The sign-in page shows your company's name and logo.

2. Type the email address your administrator registered for you.

3. Type your password. Select the eye icon in the field to show the password while you type it, and select it again to hide it.

4. Select the sign-in button.

The page offers two switches at the top: the language (العربية or English) and light or dark mode. Your choice is kept on this browser and applies once you are inside the system.

Where you land

After signing in, the system opens the landing page your group is set to. For most people that is the home dashboard; a cashier group may land on the sales invoice screen and a field-sales group on its own feed. Your administrator sets this per group in Groups and permissions.

If you opened a link to a specific screen before signing in, for example from an email, the system takes you back to that screen once you are signed in.

Messages you may see

• Invalid credentials. Please check your email and password. The email or the password is wrong. Check for an extra space or the keyboard language, then try again.

• Your account has been deactivated. Please contact your administrator. Your user was switched off, usually because you left the company or changed role. Only an administrator can reactivate it.

• Email is required or Enter a valid email address appears under the field when the email is missing or incomplete.

Forgot your password

For security, the system does not send password reset emails and administrators cannot see your password. Under the sign-in button, Trouble signing in? points you to your administrator:

1. Ask your administrator to reset your password.

2. The administrator opens your user and sets a new password for you.

3. Sign in with the new password they give you.

Sign out

1. Select your photo at the top corner of any screen to open the account menu.

2. Select the sign-out button at the bottom of the menu.

The sign-out button reads Logout.

Signing out clears everything the browser loaded for your session. On a shared computer, always sign out before you leave, so the next person cannot see your data. If you only refresh the page or close the tab, you stay signed in on that browser.

Common questions

Can I change my own password? Not from the web application. Ask your administrator to set a new one.

I can sign in but a screen I need is missing. Your group does not grant that screen yet, or the module is not part of your company's subscription. Ask your administrator, then sign out and sign in again.