Verified e-mail addresses - who receives notification e-mails

Rocket ERP e-mails notifications only to addresses it knows are correct and belong to the user. Until a user's address is verified, their notification e-mails are held back. Everything else still reaches them: in-app notifications under the bell, push notifications on their phone, and account e-mails such as the welcome e-mail, the set-password link, the verification link and the notice that their e-mail address changed.

When this rule started, no address was verified yet. Send everyone a verification link once, and e-mails start flowing as people open it.

How an address becomes verified

• The user opens the verification link in the e-mail you send them.

• The user sets their password from the welcome e-mail or from a password-reset link. That proves the address works, so it is verified at the same time.

• You turn on E-mail verified on the user's edit form.

Find users who are not verified

1. Open Administration › Access Control › Users.

2. Look for the E-mail not verified badge in the status column. Point at it to read why it matters.

3. To list only those users, choose E-mail: not verified in the e-mail verification filter. E-mail: verified and E-mail: all show the others.

Send a verification e-mail to one user

1. Open the user's actions menu and select Send verification e-mail.

2. Select Send.

The user receives a Confirm my e-mail address button. The link works once and for 7 days, and a newer link replaces any older one. The action is offered for active users whose address is not verified. You can send it to the same user up to 3 times in 10 minutes; after that, wait a few minutes before trying again.

Send it to everyone at once

1. Select Send verification to all unverified at the top of the list. The number in brackets is how many users will receive it.

2. Select Send to all.

Every active user whose address is not verified receives the link. Anyone who was e-mailed in the last 10 minutes is skipped, so you can safely press it again later.

Mark an address verified yourself

1. Open the user's actions menu and select Edit.

2. Turn on E-mail verified and select Save.

Do this only when you are sure the address is correct and belongs to that person, because their notification e-mails will go there.

What the user sees

The link opens a page on your company's own Rocket ERP address. It says E-mail verified and that notifications can now be e-mailed to them. If the link has expired, was already used, or the address changed after it was sent, the page says This link can't be used and asks them to get a new link from you. The user does not need to sign in, and nothing else about their account changes.

From your phone

The Rocket ERP management app shows the same badge, filter and Send verification e-mail action on its users screen, and the E-mail verified switch when you edit a user.

Common questions

Why didn't a user get a notification e-mail? Check their row for E-mail not verified first. If it is there, send a verification e-mail. If the address is verified, check the Delivery tab for the message and its error, and check that the notification has e-mail switched on in notification settings.

The verification e-mail did not arrive. Ask the user to check the spam or junk folder and confirm the address on their user, then send it again.

Does verification affect signing in? No. Users sign in exactly as before, verified or not.