Getting started
Sign in to a mobile app
Enter your company code once, sign in with your Rocket ERP e-mail and password, then turn on fingerprint sign-in or the app lock if you want them.
3 min readLast updated
In this article
Signing in to a Rocket ERP app takes two steps: first you tell the app which company you work for, then you sign in with your own account. After that the app keeps you signed in until you sign out.
Before you start
Your company code, from your HR department or your administrator.
Your Rocket ERP user's e-mail and password - the same ones you use on the web.
For the employee app, your user must be linked to an employee record.
Sign in to the employee app
Open RocketERP ESS. The Which company? screen asks for your Company code.
Type the code and select Continue. The sign-in screen shows your company's name and logo.
Enter your Email and Password and select Sign in. Use Show password to check what you typed.
The app opens on the Attendance tab.
Sign in to the field sales app
Open Rocket Field Sales. The Your company screen asks for the Company code.
Type it and select Continue.
Enter your Email and Password and select Sign in.
The app opens on the first screen your permissions allow, usually your route for the day.
Switch company
On the sign-in screen, select Use a different company in the employee app, or Change company in the field sales app, and enter the other code.
Sign in with your fingerprint (employee app)
Open Settings and turn on Sign in with biometrics.
Confirm your password once. Fingerprint sign-in opens your account without a password, so the app asks for it before turning it on.
Next time, select Sign in with biometrics on the sign-in screen instead of typing your password. The option is available only if the phone has a fingerprint, face recognition or a passcode set up.
Lock the app
Both apps have an App lock in Settings. When it is on, the app asks for your fingerprint, face or phone passcode each time you open it, even though you are still signed in. Use it on a phone that others may pick up.
Sign out
Employee app: open Profile, select Sign out and confirm.
Field sales app: open Settings, select Sign out and confirm.
Signing out removes your data from the screen and returns you to the company step.
Messages you may see
Message | What to do |
|---|---|
Email or password is incorrect. | Check both and try again, or reset your password with your administrator. |
This account is not linked to an employee record. Contact your HR department. | HR must link your user to your employee file. |
Your session has ended. Sign in again. | Your sign-in expired. Sign in again; nothing you saved is lost. |
No connection. Check your network and try again. | Signing in needs a connection. |
Too many requests in a short time. | Wait a minute, then try again. |
Common questions
Do I need a separate password for the app? No. The apps use your Rocket ERP user. A password change on the web applies to the app too, and you can change it in the employee app from Profile with Change password.
Can I use the app on two phones? You can sign in on more than one phone, but the employee app records attendance from one registered phone only. See register your phone.