Dashboards
When a dashboard shows no figures or different figures
What the unavailable and no-data messages mean, why a dashboard figure can differ from a report, and what to do when a dashboard is missing from your menu.
3 min readLast updated
In this article
Dashboards are built from many separate calculations. When one of them fails, or when a figure seems not to match a report, the message on the screen and a few rules about dates usually explain why.
The messages you may see
Message | What it means | What to do |
|---|---|---|
This section is unavailable. or This section is temporarily unavailable. | One block could not be calculated. Every other block on the page shows real figures. | Reload the page. If the same block stays unavailable for hours, tell your administrator which one. |
A whole-page message such as Couldn't load the sales dashboard. | The page could not fetch any figures. | Check your connection, reload the page, or sign out and sign in again. |
No data for this period yet. or No data available | The calculation worked, but nothing happened in the period. | Widen the date range, choose All branches, or wait for the first documents. |
No dashboards available. | Your group grants no dashboard. | Ask your administrator for access. |
Why a figure differs from a report
Most differences come from how the dashboard counts, not from wrong data. Check these points before you report a problem:
Period or balance. On the executive dashboard, revenue, gross profit and the invoice count add up the period, while receivables, payables and cash are balances on the last day. Compare a balance with a report run for the same day.
Calendar periods. The sales, purchasing and accounting dashboards always use today, this month so far and this year so far. A report run for a custom range will differ.
Returns. The sales dashboard shows revenue net of customer returns.
The branch filter. On the accounting dashboard, the branch narrows the sales-based figures only; receivables, payables and expenses stay company-wide. On the alarms dashboard, CRM and financial alerts are company-wide too.
The comparison. On the executive dashboard, the change percentages follow the comparison you chose: the previous period, the previous year or none. The line above the tiles states the exact dates.
Timing. Most dashboards recalculate about once a minute, so a document saved seconds ago can take up to a minute to appear.
Rounding. Tiles show short amounts, such as 1.2M. Tables and reports show the full figure.
A dashboard is missing from your menu
Each dashboard is granted to groups separately: executive, sales, purchasing, accounting, CFO, alarms and the others. If one is missing from your Home menu or from the tabs of the Overview page:
Ask your administrator to grant it to your group in Groups and permissions.
Sign out and sign in again, so your menu reloads.
A dashboard can also be missing because its module, such as manufacturing or HR, is not part of your company's subscription.
Report a problem
If a block stays unavailable or a figure is still wrong after these checks, send your administrator:
the dashboard's name and the block's title;
the branch, dates and comparison you selected;
the report and dates you compared it with.